A recent UK study finds consumers have less faith in Facebook than either Microsoft or Google to keep their personal information private
Social networking sites typically involve disclosing often very personal information to your circle of friends and to this end, it is important to have faith that the social networking brand will respect the privacy of this information. Recent research by GfK Technology indicates, however, that Facebook has lower levels of trust in keeping personal information private than either Microsoft or Google. Given the remarkably high levels of usage of Facebook this is clearly a concern for the brand owners.
This illustrates the dilemma facing organisations such as Facebook – whilst consumer behaviour or personal information can be key to creating new services that are enjoyed by users, there is often a sense of unease about data being used in this way. Furthermore, as is likely the case with Facebook, the illicit activity of unscrupulous users of the service (such as those posing as friends in order to conduct fraud of some description) has a knock-on effect for the brand.