The future of 6 Music may be decided later this month; a recent survey suggests that keeping the station alive should form part of the BBC’s duty, regardless of whether recent publicity has engaged a sufficiently large enough audience to justify its existence to the number crunchers.

Over the last few months BBC 6 Music has successfully managed to do something it previously had not been notable for; namely commanding a significant share of radio listeners and attracting correspondingly high levels of media and public interest. (According to recently released RAJAR figures* the digital station was up 47% on the previous quarter and 50% on the year, bringing it to a total of 1.02m listeners in Q1 2010.)

The catalyst for this growth certainly appears to be the leak back in February that the BBC was considering shutting the station down, officially confirmed by a Mark Thompson announcement in March; a move which has resulted in public outcry, a protest outside Broadcasting House, with another planned for 22 May and huge media publicity.

As an aside, given that the news broke with only a month of the first quarter to go, one could argue that 6 Music’s listening figures might actually be higher than RAJAR (who calculate an average across the quarter) have reported. If the leaked closure of the station is indeed the catalyst to huge growth, it will be interesting to see what the figures look like in Q2 – can we expect the ‘save the station’ campaign to drive the station’s listenership up to as high as 1.5 million, perhaps?

Either way, the corporation has certainly achieved the recommendation of the BBC Trust that 6 Music should increase its profile (albeit accidentally.) In many ways, this whole episode has been similar to a parent dealing with a stubborn child who refuses to eat its dinner; people only became interested in the station when it was threatened to be taken away.

While only a small number of people actually listened to 6 Music before, it seems what has really captured public interest is the principle behind the announcement, which is felt to run counter to the BBC’s remit. Indeed, a number of campaigns to save 6 Music are championing the station’s minority status as a clear justification why it should keep running. As, BBC Radio 5 Live presenter Chris Addison was quoted as saying: “6 Music serves a minority interest, does it? Then it’s heartland BBC.*”

Recent data from a GfK NOP Technology survey amongst a representative sample of UK residents with internet access further supports this case.

The survey revealed that the majority of UK adults were not specifically concerned about the closure of 6 Music (or the Asian network, another threatened station); with only around a fifth (18%) stating they had any direct interest in the closure. This is not entirely surprising, given that 6 Music is very much a niche station (in comparison, Radio 1 attracted approximately 11.7 million listeners in the last quarter.)

However, what does emerge clearly is a view on what the public feel the BBC should be delivering: 53% of adults agree that the BBC “has a duty to fulfil the needs of niche interest groups in the UK”, a figure which rises to 60% amongst 16 – 34 year olds.

Furthermore, 64% agree that the BBC’s roster should be diverse enough to “satisfy all wider ranging interests, both mainstream and niche”. Again, amongst 16-34 year olds, this rises to almost 70%.

These wider ranging interests are exactly what the likes of 6 Music deliver; a place to get to new, exciting music that will never be covered by mainstream stations. Of course, as the Trust pointed out in its review last year, the BBC has to prioritise expenditure and in order to justify its existence it is not enough to simply broadcast, the station must deliver an audience to the content. However, I can’t help but feel there’s a middle ground here – why should ‘popular’ (as opposed to classical) music stations always have to resort to lowest common denominator playlists? – in my opinion, removing such diversity is against what we pay the licence fee for and I would hope there would be room for both.

Furthermore, although it was somewhat accidental, the BBC has in many ways done what it set out to do (cater to a niche market, enhance creative offerings and engage a bigger audience.) So, while listening figures tell one story, this episode also highlights the importance of the BBC to engage with audiences, in order to stimulate debate, campaign and a greater sense of ‘civic-ness’ first.

While it’s perhaps not the best time to be quoting Gordon Brown, the ex-prime minister recently summed up quite eloquently why I feel the BBC must accommodate 6 Music in its budget once the BBC Trust consultation exercise comes to its decision on 25 May.

When asked whether he was in favour of keeping the station, Mr Brown stated: “Yes because it’s the next stage you worry about. A lot of things that the BBC does are incredibly creative and quite risky…
…But this is a necessary means of us being a creative society.”


Want to read more?

There are many excellent, heart-felt articles about this issue. Here are a selection:

http://www.guardian.co.uk/theguardian/2010/feb/27/bbc-to-cancel-6-music
http://www.guardian.co.uk/media/2010/mar/07/6-music-asian-network-review

* Sources for used figures & quotations:
http://www.rajar.co.uk/listening/quarterly_listening.php
http://www.guardian.co.uk/media/2010/feb/26/bbc-6-music-opposition-closure
http://www.nme.com/news/lady-gaga/50636

RESEARCH NOTES:

GfK NOP Technology conducted a survey among 862 UK adults in March 2010. The interviews were conducted online and are representative on UK adults who have access to the internet.

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The mainstream consumer generally opts for a device that integrates lots of functionality. If the ‘third device’ with greater functionality does take off, eBook readers will, more than likely, become a niche product.


I love the idea of an eBook reader especially one with an ‘always on’ 3G connection. The battery life is superb, lasting in many cases well over a week and the e-ink screens are almost essential for prolonged spells of reading. I like the idea of receiving my favourite newspaper and other magazine subscriptions directly to a device all ready for my morning commute.

However, my desire to own an eBook reader is not driven by a personal urge to carry around a library of novels.  It is actually for business purposes. I could make better use of my commute by catching up on the news and reviewing work documents. Indeed, having access to meeting documents or presentations on an eBook reader whilst travelling to a meeting would be highly convenient.

It’s encouraging for eBook readers that sales of them in the USA are supposedly strong. Barnes and Noble’s Nook quickly sold out and Amazon’s Kindle is their “number one best-selling” product on Amazon.com. However, no one is sure how many eBook readers have been sold due to the secrecy of the sales figures, particularly from Amazon. Now with the arrival of tablet PCs, especially Apple’s iPad, eBook readers face stiff competition.

As a result, I fear that interest in eBook readers will be limited to two types of users; business people and extreme reading enthusiasts. If there is a big uptake in consumer demand for a ‘third device’ (i.e. something that sits inbetween a smartphone and a laptop) then I believe that the large majority of people will opt for a device that has multiple uses.

We have already seen that those who have experienced the benefits of an iPhone (and its  seemingly unlimited uses) are highly interested in tablet PCs. Now that the dust has settled on the announcement of Apple’s iPad, many commentators believe its success will rely on the consumer being able to tailor the device to their own specific needs. Further to this, others are already excited at the new applications the iPad will enable.  One of my favourites is to use it as a board game.

The specialist nature of eBook readers seem to be reflected in interest levels among UK consumers. Prior to Apple’s announcement of their iPad, GfK Technology research showed that interest levels in eBook readers (23%) was half that of tablet PCs (45%). Perhaps not surprisingly, interest levels for eBook readers are higher among those who had recently bought either a physical newspaper or a book.

It is my view that the success of a product is highly dependent on the problem it solves or the demand it satisfies. History has shown that those devices that satisfy numerous need states naturally succeed, limiting specialist devices to a niche audience.

NOTES

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Research Info

*1000 online interviews were conducted by GfK NOP among a UK representative sample of internet users. The fieldwork was conducted between 15th – 19th January 2010

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GfK NOP research reveals most popular online brands in communication, entertainment and information services

The ‘Connected Life’ study, which asked 2,000 UK internet users about their favourite services, found 60% of music users stream music directly from the internet. While iTunes still leads the direct-streaming arena (17%), Spotify is coming up at a close second, with 12%.  Looking at all digital music users (not just direct streamers), 11% of these have used Spotify, making this fourth most popular digital music service, behind the more established Real Player (13%), Amazon (24%) and ITunes (50%). Another newcomer, Last.FM, also fares well with seven per cent having used the service; ahead of two of the pioneers of digital music mp3.com (5%) and Napster (4%).

Babita Earle, Divisional Director at GfK Technology comments:

“We’re finding that, while a few big, well-established brands tend to dominate, there are several newer services fast gaining ground and gaining market share. In all these online markets, where take-up of competitors’ services can rocket up exponentially through positive word of mouth on blogs and social networks, the big players will be keeping careful watch on these fast-moving, smaller challengers.”

Mapping and navigation is dominated by Google Maps, with 72% of those questioned having used the service. The AA follows with 40%, shortly ahead of Multimap (35%). No other brand scores in double digits – with Mapquest (7%), MSN Maps (4%), Yahoo Maps (4%) and Streetmap (3%) making up the rest of the top eight respectively.

While the dominance of Facebook in social networking is of little surprise, the extent of its popularity perhaps is. Almost three quarters (74%) of those questioned use Facebook as their main provider; with next in the list Myspace and Twitter scoring just 4% each. Bebo follows, with 2%, while a scattering of less popular networks each score 1% usage, or less, as the main provider.

Popularity in the Instant Messaging sector makes interesting reading – with the second favourite being via a social media network (16%); pointing to an increase in usage of IM as a result of the rise in social networking. MSN dominates the sector with 50% using them as their main provider, with Yahoo (8%) in third; followed by Skype (6%), AIM (5%) and Google Talk (2%).

MSN Hotmail’s long established lead in email remains strong – scoring 33% usage amongst those questioned. Yahoo (14%) follows in popularity; ahead of via media provider (10%) and via social network (6%). Google’s Gmail service records just 6% usage.

The Voice Over IP sector is topped by Skype – recording 60% usage – significantly ahead of its nearest rival Google Talk (13%). Just two other providers score more than 1% – VoIP.com and Gizmo, both with 3%.

Finally, pioneer Miniclip.com shares top spot in gaming with MSN Games – both recording 17% usage. Yahoo Games and Amazon follow (both with 15%); ahead of Addicting Games (10%) and ITunes (9%).

For more information about the Connected Life study please click here.

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Despite the continuing efforts of manufacturers, it seems that we the consumer are still not recycling our old mobile phones.  Research by GfK NOP way back in 2007 first highlighted the problem of consumer lethargy but since then recent reports suggest there has been little improvement since.

An article by Telephony online for example, bemoans that:

“when a mobile phone reaches its end of life or, more likely, a consumer opts to upgrade, the three most common places for it to end up are a landfill, an incinerator or the consumer’s desk drawer.  Nokia’s own studies find that only about 3% of consumers are recycling their handsets today …there could be as many as one billion sitting in desks, consumers  aren’t spending the time or effort to seek out a recycling program.”

However, a collaboration between digital music website We7 and mobile recyclers Mopay may have identified a workable solution: Namely not relying on flaky consumer consciences and providing attractive incentives instead. We7 and Mopay’s new scheme enables visitors to mopay to swap unwanted phones for high quality MP3 files from We7’s download store to transfer to computers and portable music devices.  With some mobiles worth in excess of £180,  users can apparently turn the value of their old mobile phone into well over 200 downloads or around 30 albums. (Also, since We7 works in a similar vein to Spotify via ad-funded streaming, you will be able to listen to the music as much as  you want for free before selecting the tracks to take with you.)

Now, this certainly sounds more appealing than hanging onto the 4 defunct handsets currently sitting in my bedside cabinet, ‘just in case of an emergency’… it will be interesting to see if it works.

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