The demand for highly skilled information technology personnel is increasing due to continued digitization. It is no surprise that Forbes lists IT posts as one of the most challenging positions to fill. Hence, hiring an IT manager requires a careful approach when aiming to find the best candidate for the job. A well-chosen tech specialist produces positive results that impact every aspect of the organization.
A highly skilled IT manager comes with a broad set of skills in tech, communication, and business. To select the ideal candidate who fits into your organization, ask questions that cover technical and problem-solving abilities. The position requires excellent communication skills, which enable the manager to interact with clients and team members more effectively. A great communicator responds to people’s needs pragmatically.
My team at Mathe has put together a few key questions to ask candidates.
What are the integral components of customer service and what makes an IT help desk efficient?
A great IT manager is an advocate for excellent customer service and understands the need to make help desk processes more efficient. The ideal candidate is a people’s person who takes the needs of clients and team members seriously. It is vital to pick an IT professional who values and handles feedback well.
Unlike in the past, companies are placing IT departments at the forefront of various operational activities. As a result, information technology departments are no longer obscured in the background or tucked in basement offices. Firms are keen to hire an IT manager with excellent presentation skills.
Technology departments regularly give presentations on cybersecurity, budget spending, infrastructure updates, and performance reviews. These presentations require exceptional communication skills and self-confidence. A competent IT manager should present analytics, spreadsheets, ticketing systems, and analytics interestingly.
How do you plan to improve data protection?
An IT manager must be familiar with the best cybersecurity practices, solutions, and technologies. This knowledge helps formulate an effective cybersecurity strategy that aligns with relevant company policies. When hiring an IT manager, it is vital to get an idea of a candidate’s experience with security implementations.
What is your approach to acquiring new software and hardware?
Acquiring new software and hardware involves a significant capital outlay. Thus, an information technology manager should present a detailed report outlining reasons for the acquisition. Several quotes from suppliers should accompany the report. Furthermore, the manager needs to incorporate a project plan, which lists timeframes, a cost schedule, scope of work, impact on business, and ROI estimates.
The right candidate can negotiate with executives when presenting a request for the acquisition. A manager with the right skills finds it easier to get the executives to sign off on essential items.
Are you hands-on with technical issues?
Hiring an IT manager who has risen to the managerial level from technical departments enables your organization to benefit from hands-on skills. In some cases, candidates with this background adopt a hands-on approach to technical problems.
A hands-on candidate brings a wealth of technical experience to the IT team. By taking a proactive approach to solving technical problems, an IT manager imparts useful skills to subordinates.
What type of technical projects have you overseen?
A candidate for the information technology manager position should come with experience handling IT projects that are relevant to your operations. By asking potential candidates about the nature of IT projects they have overseen, you gain insights into their skill sets. Most technical projects have a considerable degree of complexity. Thus, exposure to particular projects prepares a manager for leading your tech team.
When selecting the right candidate for the IT managerial role, ask questions that cover communication, technical, management, and operational aspects. Focusing on these strategic aspects allows you to identify a candidate that fits your needs. Tech managers require a wide array of skills to ensure superior performance.